Guest Post at Washington Times Communities By Andrea Jarrell: What Makes Hefty Tuitions Worth It? ROI Is Not Materialism

In my blog at the Washington Times Communities, Public Square Today, I am running a guest post by Andrea Jarrell, a higher education consultant who blogs at School of Thought. I thought her take on “ROI” as it relates to higher education was a must-read:

What Makes Hefty Tuitions Worth It? ROI Is Not Materialism

$5700 by Flickr user AMagill

$5700 by Flickr user AMagill

(Guest Article by Andrea Jarrell)

The New York Times recently featured a story on making college “relevant.” The basic premise is that colleges have gotten wise to the fact that students and their parents see a connection between going to college and their ability to earn a living. (Imagine that!) A connection that has been both obvious and debated for decades.

The difference between this piece and so many others I’ve read is that it does not include an impassioned faculty member arguing that the only “correct” reason for attending college is to be an educated human as opposed to the crassness of getting a job. Rather the premise of the piece is that colleges and universities have decided if you can’t beat ‘em join ‘em, axing philosophy departments in favor of “anything prefixed with ‘bio’” because students have “wealth as a goal” as opposed to “developing a meaningful philosophy of life.”

“The shift in attitudes,” the article’s author writes, “is reflected in a shifting curriculum.” One could easily get the idea that more mercenary students are pushing cash-strapped institutions to change their curricula. But the article leaves out some very important context.

The source cited for more money-conscious students is UCLA’s national survey of college freshman, the largest and longest-running survey of American college students. (It started in 1966.) The same survey also found that the most important belief among entering freshman is in raising a family and that “the importance of helping others” is the highest it has been in 20 years.

As John H. Pryor, director of UCLA’s Cooperative Institutional Research Program’s which conducts the survey has said, “It would be simplistic to view today’s college students as materialistic because they feel it is important to be well off financially. In fact, students are also very interested in raising families and helping others, both of which are accomplished with greater ease if one is well-off financially.”

Another point of context is that the survey has also revealed that more students report they will get a job in order to cover college expenses than at any time during the 32 years this question has been asked. In addition they are more likely to use their own money to help pay for college than in years past and they are less likely to matriculate at their first choice college because of financial considerations.

With money and earning ability front and center leading up to and during a student’s college years, it’s no surprise that, as the article states, “Even before they arrive on campus, students — and their parents — are increasingly focused on what comes after college. What’s the return on investment, especially as the cost of that investment keeps rising? How will that major translate into a job?” But this doesn’t mean that “jobs and making money have replaced learning” as one sarcastic Twitterer commented about the article.

As a writer and communications consultant to colleges and universities, my job is to answer the question, “What makes hefty tuitions worth it?” I got into this business because I am a true believer in the power of education (from studying philosophy to bio) to change lives for the better. When students invest as much as $200,000 for that education, by necessity a better life better include being better off.

Great piece, huh?

Andrea Jarrell is a higher education brand strategist who blogs at School Of Thought. Her work marries an institution’s distinctive story and marketing communications strategy. An independent consultant since 1997, Jarrell works with independent schools, colleges and universities on overall institutional messaging and student recruitment and capital campaign communications.

Facebook And Faculty

My friend Ed Sirianno recently drew my attention to a post at Inigral (maker of the Schools Facebook app) with ten tips for getting faculty involved in using Facebook on campus.

While it is focused on higher education, the ideas apply to getting any reluctant group of people involved in Facebook. For online community managers, this can be a daunting proposition. While it is relatively easy to evangelize to people who already have dipped their toes in the water, it is sometimes excruciating to try to make the case for engagement through social media to intelligent skeptics who listen politely and then go about their business, chuckling to themselves about how silly you are.

Indeed, in  one community content initiative I am involved with, we recently suggested to our constituents that it was critical for them to use Facebook to generate interest in the work. Some of the responses I got back made me wonder what year I was in. Typical (paraphrased) response: “I set up a profile last year when my nephew visited me from college, but it seemed silly then and still does. I don’t want to see photos of what he ate for lunch.”

A community manager who is in charge of a public institutions social media and Facebook page might justifiably throw up their hands. But the failure is with the evangelists, not with the skeptics. We may make a good case for using Facebook (for instance, higher education people take note that 90% of college students are on Facebook), we need to make it engaging in an ongoing, day-to-day way for all the groups we hope will connect with it.

Analog Computer by Flickr user Cushing Memorial Library and Archives, Texas A&M

"Analog Computer" by Flickr user Cushing Memorial Library and Archives, Texas A&M

Here are some of the key ideas from Inigral, along with some of my comments:

  • Polls: With well-crafted questions that eschew hype, you can give people a reason to visit and interact with your page.
  • Photos: Post and tag — sharing and tagging of photos remains one of the easiest ways to engage people in creating content together.
  • Sports Info: One-stop shareable hub of school sports results and other info.
  • Office Hours: Virtual office hours (like Stanford does — Stanford is the “rock star” of colleges on Facebook with more than 45,000 fans).
  • Announcements: Key departmental and other announcements — since they allow interaction through comments, this can become an important interaction area for faculty, many of whom are deeply invested in the organizational politics of their institutions.
  • Students: In my view the most important reason for faculty to want to interact with Facebook on a daily basis is that this is where students are. If a community manager were to be intentional about creating a space for interactions between faculty and students, the early adopter faculty would begin to use it and demonstrate value to their colleagues.

Replace the word “student” with “citizen,” “customer,” “constituent,” or “fan” and you can see how this can translate into many other public-facing institutions.

Thanks, Ed, for sharing! I urge you to read the full Inigral post.