Archives for category: civic engagement

Many ways to express citizenship, an incomplete list (add your ideas):

  • Read reputable news outlets
  • Examine the sources of news that you come into contact with
  • Read news outlets you disagree with
  • Read LOCAL news outlets
  • Talk with a friend or family member about their views; share yours
  • Attend civic and community meetings
  • Vote
  • Encourage others to vote
  • Protest
  • Protect others from injustice when you see it
  • Participate in dialogue programs on issues
  • Serve on a jury
  • Sign a petition
  • Discuss current events with your family
  • Read candidate web sites
  • Write opinion pieces and letters to news outlets
  • Start a blog to express your views
  • Volunteer as a poll worker on election day
  • Attend local government or school board meetings
  • Sign up to participate on a volunteer board or commission in local government
  • Run for office against someone whom you disagree with, or for an open seat
  • Learn about how your local government works
  • Donate funds to a candidate or issue
  • Talk to neighbors about a local problem or issue
  • Work with neighbors to improve local conditions
  • Volunteer for a political candidate or issue campaign
  • Start or participate in Neighborhood Watch
  • Attend local civic commission meetings

There are so many ways to act with others for the good of our local areas, our states, and our nation.

Also see: Civics ‘TQM’

There is a memorable scene in Aaron Sorkin’s HBO series The Newsroom. It is the culmination of an ongoing argument between Jim Harper and Hallie Shea: Harper is a national network TV news producer and Shea is a correspondent-turned-blogger. In the 3rd season episode “Contempt,” Harper and Shea are arguing over whether Shea was right to publish (on the blog, “Carnivore”) an account of a personal fight between them.

“Your problem isn’t with me and with the site, it’s with the audience,” says Shea. “You don’t like that they like what they like because you need them to like you. . . . I think you’re threatened by technology. . . . I want to be part of the digital revolution.”

“I’m not talking about the apparatus!” Harper interrupts, exasperated.

This is a remarkable moment, not least because it is such an odd thing to exclaim. I think of this scene often when trying to describe the way I think about political systems. To me, politics is ecological, emergent.

Especially when I am talking about what community politics consists of, and what it might mean to foster a more deliberative politics. I think about the ways “the apparatus” can intrude and occlude what I am really trying to talk about.

For instance, when I describe efforts to encourage deliberative discussions on community issues — it seems that often people hear “I am promoting NIF forums.” When I describe the idea of framing issues so that the things held valuable that are in tension are made clear — people often seem to hear “writing NIF issue guides.” When I describe framing an issue so that things commonly held valuable are made clear — people hear “three strategies.” When I describe strengthening civic capacity — people hear “civic infrastructure.” When I describe institutions aligning their routines with how citizens do their work — people hear “promoting participation.”

The Concept

All of these share a common feature. They mistake the apparatus for the the concept.

This is not to say it is wrong to talk about the apparatus. It is important and a worthwhile discussion. But this is also a challenge, because talking about the apparatus can get in the way of talking about the underlying ideas. I have come to believe it is not surmountable simply by “saying it the right way.” There is something, I believe, about the element of mechanics that short circuits the ability to see and talk about the underlying ideas.

Photo: Niels Heidenreich via Flickr

Photo: Niels Heidenreich via Flickr

Indeed, the very word, “system,” can become problematic. While it is the correct term to describe the ecology, dynamics and interrelationships of all the disparate actors that make up a “community,” it is easy to mishear. By “system” I mean that set of interrelationships described above. But often, the term is taken to mean something built, mechanical. It’s the same with “network.” To me, that term means a disparate and interlocking set of relationships between and among people and other entities. Networks, in this understanding, emerge. But when the term is commonly used, it is often understood in the way computer networks are understood: as built artifacts.

As I try to explain what an ecology of political life in a community might look like and consist of, people will nod and affirm, “You are talking about systems. Networks. Yes. I get it.” But as we talk, it becomes clear that they think of systems and networks as built things. (They are thinking in machinebrain terms.)

And thus the conversation turns to the apparatus, which pushes out the concept I am trying to get at.

This is an area of research for me where I work. We often talk about it as a linguistic or technical problem: “How can we talk about these ideas in such a way that they are understood?” But even these articulations let the apparatus (of language) get in the way of the idea.

It is really a fundamental question. How is it that the insights of deliberative politics can come to be understood? What blocks this? What encourages it? (Note the passive construction, which is on purpose. Not how can I say them. But how can others understand them.)

This question is articulated throughout our research program and its strategic basis in more and less direct ways. The challenges we face in this area, though, are persistent.

Some of my friends may have heard me refer to “machinebrain” and “gardenbrain” in conversation over the past few months.

This idea is taken from Eric Liu and Nick Hanauer’s The Gardens of Democracy, in which they argue that a new way of thinking about social systems needs to be developed. Liu and Hanauer contrast a mechanistic “machinebrain” way of thinking with an organic “gardenbrain” way of thinking.

I have found the idea to be helpful to me in understanding and sorting the mindsets of people with whom I am talking. I also discuss this in another piece about “the apparatus.”

A “machinebrain”-oriented person will often talk about tools, processes, and techniques, and they will often see deliberative politics in these terms. A “gardenbrain” person sees things as emergent, growing.

While there are important benefits to each way of seeing things, the latter is more in line with an “ecological” view of community politics. I have found it very hard to convey my understanding of politics to people who have a “machinebrain” outlook. The terms I use become assimilated. “Yes, I get it. I do that too!” they may say, but it is clear we are talking about different things. They think I am talking about process. The frequency with which I encounter “machinebrain” is sometimes surprising to me. I mentally seek out “gardenbrain” people, because I feel like we have the most in common intellectually, at least when it comes to talking about politics.

As I reflect, however, I have come to believe that the “gardenbrain” perspective is also not quite apt. It still assumes that the whole thing can be managed somehow.

Here is how Liu and Hanauer describe the two mindsets:

“Machinebrain sees the world and democracy as a series of mechanisms-clocks and gears, perpetual motion machines, balances and counterbalances. Machinebrain requires you to conceive of the economy as perfectly efficient and automatically self-correcting. Machinebrain presuppose stability and predictability, and only grudgingly admits the need for correction. Even the word commonly used for such correction- “regulation”- is mechanical in origin and regrettable connotation.

“Gardenbrain sees the world and democracy as an entwined set of ecosystems-sinks and sources of trust and social capital, webs of economic growth, networks of behavioral contagion. Gardenbrain forces you to conceive of the economy as man-made and effective only if well-constructed and well cared-for. Gardenbrain presupposes instability and unpredictability, and thus expects a continuous need for seeding, feeding, and weeding ever-changing systems. To be a gardener is not to let nature take its course; it is to tend. It is to accept responsibility for nurturing the good growth and killing the bad. Tending and regulating thus signify the same work, but tending frames the work as presumptively necessary and beneficial rather than as something to be suffered.

“Machinebrain treats people as cogs: votes to be collected by political machines; consumes to be manipulated by marketing machines; employees to be plugged into industrial machines. It is a static mindset of control and fixity, and is the basis of most of our inherited institutions, from schools to corporations to prisons.

“Gardenbrain sees people as interdependent creators of dynamic world: our emotions affect each other; our personal choices cascade into public patterns, which can be shaped but rarely controlled. It is a dynamic mindset of influence and evolution, of direction without control, and is the basis of our future.

“Machinebrain allows you to rationalize atomized selfishness and a neglect of larger problems. It accepts social ills like poverty, environmental degradation, and ignorance as the inevitable outcome of an efficient marketplace. It is fatalistic and reductionist, treating change as an unnecessary and risky deviation from the norm.

“Gardenbrain recognizes such social ills and the shape of our society as the byproduct of man-made arrangements. It is evolutionary and holistic, treating change as the norm, essential and full of opportunity. It leads you to acknowledge that human societies thrive only through active gardening.”

In their understanding of “gardenbrain,” the gardener is still in charge. She or he must work organically, with the natural inclinations of the elements of the garden — but she or he is still the gardener. They are tending.

I would say I see community as broader than that. It is not a garden, but a forest. Larger than any one gardener is likely to affect singlehandedly.

b99bc0a942c8981ac8bd837cab9f9544I am beginning to think of this approach as “forestbrain.” And I think of the relationship that someone might have to such a forest as akin to how a ranger thinks of her or his role. In a forest, there are some built areas (a fire ring at a campsite), and there may be some areas that need tending (a denuded meadow being brought back) — but the overall thing is larger than any of these individual efforts. It is an inherently open system that reacts dynamically and on which people may act not so much from outside but from within.


I study democratic politics and I mean both of those terms in the most fundamental way possible. I understand “politics” to mean “the way people who live in a place make choices and address shared problems and opportunities, where there are disagreements about what should be done.” And by “democracy” I mean “people collectively deciding how to exert control over their future.” In this way of understanding, democratic politics is not the same thing as “organizing.” Politics involves tension. Something is political if there are tensions about what we should do.

Note that this is a much deeper sense of both words than the ones in which they are normally used. For instance, “elections” are not themselves democracy. They are a mechanism for choosing representative leaders. And having representative leaders is a strategy for acting democratically. One challenge in studying democratic politics in the way I describe is that it can be hard to see — or perhaps better put, other related things are easier to see. In democracies that include elections, you can see elections. You can see how many people vote, for whom, and how open or inclusive the voting is. It is also easy to see institutions such as government. Often, in trying to see and examine democratic politics, these and other easily visible things occlude the whole of politics. But describing and understanding a government is not the same thing as understanding politics. (This is not to say that such institutions are not a part of politics — they are. And they are important. But looking solely at institutional structures provides an incomplete view of politics.)

One level of democratic politics I am quite interested in is the community level — community politics. What does it look like? How can you see it?

One way to see community politics (any politics, really) is to look for evidence that the things that make up politics are happening. And if you are looking to find democratic politics on the level of community, you might look for evidence about how these practices are taking place. So:

  • Where is there evidence of people trying to understand what the problem is?
  • Where is there evidence that people are exploring options?
  • Where is there evidence that people are choosing deliberately from among options of what they might do?
  • Where is there evidence that people are trying to identify resources through which to act?
  • Where is there evidence that they are taking action, and to what extent are these actions complementary or not?
  • Where is there evidence that, seen collectively, the community is learning from its experiences?
A Real Life Example: #Blizzard2016

2016-01-25 11.10.27The area where I live, in a suburb of Washington, DC, recently had an historic blizzard. Thirty-five inches of snow were dumped in my neighborhood. The snow removal resources of every government entity, and indeed of every business, were severely taxed. My street is a dead-end that inclines away from the nearest through-route, which itself is not a major street. So on dig-out day, everyone on the block was pretty much stuck, and we weren’t going to get plowed out for quite some time.

As people do, we all began our digs. And here is where we began to see politics.

Just responding to a crisis is often not really that political — it is clear what must be done and there is no real choice to be made. You just do what must be done. But this was not quite a crisis and it was not clear exactly how we should move forward. We each had our own interests: we wanted our driveways cleared and to be able to reach the outside world. But “reaching the outside world” was also a collective interest. And there were some elderly neighbors who did not have any means of moving their own snow — what should be done about their situation?

Furthermore, we all had varying resources available, and some of those were communal. Most of us had snow shovels and at least one person willing to use it. But some of us also had small snowblowers. One neighbor had actually purchased a very large snow blower a few years back, and regularly made it available to neighbors. Furthermore, eventually we would get plowed out by the city.

In figuring out how to respond collectively to this problem, we were doing politics in exactly the way described above. Our approach was to begin our resources — which is often how it happens on a community level. Who has what? What can we use? The neighbor’s snow thrower could not take care of the whole problem for us, but it was up to the task of clearing sidewalks and helping cars get dug out from under snowdrifts. Some neighbors with four wheel drive trucks went to get gas for the snow thrower, while another truck owner started driving back and forth through a few deep drifts to mush the snow down and make it a little passable. Someone shoveled the elderly neighbors’ drive.

To be clear, this was not “organized” in the way you might imagine. It was loose. It was not like a barn raising. We were mostly tending to our tasks, but we were doing so mindful of the whole. We were acting in complementary ways.

During this work, we stopped occasionally and assessed what the problem was we were tackling. (Again, informally.) Is it that we all had our cars stuck? Or was the problem that we couldn’t even walk anywhere safely? Or was the problem that some of our vulnerable neighbors were truly up a creek? Was it that we had not prepared well enough in advance? Did someone leave their car in a place that made it worse for everybody?

Similarly, we addressed our options. Should we unearth cars first? Sidewalks? Should we just wait for the city, as they would eventually come by? Should we think about buying a small tractor with a snow blower, and splitting the cost, for future snowfalls? We decided to try to clear all the sidewalks and driveways, and somevpeople would go beyond that individually (for instance I dug out a separate parking space for myself).

We coordinated what we would do. Some neighbors dug a space for one car, and then were able to use that “extra” parking spot as a staging area while digging out other cars. It was arranged who would do what: snow blow, dig, drive. We didn’t all agree and we had to work through tensions between the various possibilities. For example, everyone who had parked on the street wanted their car dug out first — but only one or two could get freed up that first day. Though we all wanted our own vehicle moving, the work van of a neighbor who needed it for his livelihood took priority.

Over the years we had also learned what some of the best things to do for our particular stretch of the street in big snowfalls was, and we added to that learning this time. Some of us, acting on previous learning, had parked their cars up the street, in the road at the top of our small hill. The reasoning was not to get stuck. But this snowfall was so large this turned into a liability — when the city plow finally came, the cars that had not been unstuck yet were really socked in under almost insurmountable walls of gunk. We agreed that in future the best call would be to keep all cars in our driveways so city plows could plow curb to curb.

None of this was formal. It unfolded over the course of the day, bit by bit, and you could see it in a building series of conversations between different neighbors. All very casual. Politics does not have to be serious, even when it is solving serious problems.


[Updated (twice!) to fix some typos and clarify some points.]

I am asked to talk about what I think are some of the most important elements of public deliberation to different groups from time to time. Public deliberation is just one way of describing people working together to weigh options about what we should do about a difficult shared problem.

One aspect of this involves the question: What problem should we talk about? This shows up in different ways. For instance, groups that seek to work in civic engagement often have a problem on their minds that they believe the community must address. “How will we get people to come to such meetings?” they may wonder. Or in other cases a group thinking about fostering public dialogue has the sense that there is something that is bothering people throughout the community, but aren’t sure exactly what it is. “What do people think the problem is?” such groups may wonder.

These are all different ways of talking about naming. By that term, when applying it to public deliberation, I simply mean: What is the problem that we all agree we must talk about? If I want people to come to my meeting, I need to present a problem that everyone agrees is important to discuss.

But for groups trying to foster public deliberation, it doesn’t stop there. Not all such “shared problems” are actually suited to public deliberation. Why? Deliberating together is necessary for problems where collective (complementary) action is required in order to move forward. This isn’t the case for all problems — some problems, while widely seen as important, can be solved by one or two agencies or organizations, or the solution is clear and it is technical.

(Note that these aren’t the only important dimensions, but they are high on the list. Public deliberation is called for where the nature of the problem is in dispute, where solutions involve tensions between things held commonly valuable, and where any solution necessarily involves multiple actors. Some people refer to such problems as “wicked” problems.)

Evernote Camera Roll 20150225 200531I recently began thinking about different ways to convey the nature of problems that are suited to public deliberation, and I had an insight that I could draw a picture of those two different dimensions. I scrawled this down on a scrap of paper, but more recently I’ve tried to make it clearer. Below is what I came up with. Click it to see it larger and more legibly.

Notice that I have notionally spread out different kinds of “shared problems” to show how it works. You might dispute my placement. It’s really just illustrative — my point is that there is an important difference between the issue of “crime” and “pedestrian safety” in the minds of most people. Indeed, each dimension on the graph represents the broadly held sense in the community about the problem. (So it isn’t precise and isn’t meant to be.)

(click for full size in new tab)

Problems toward the upper right on these scales are more likely to require public deliberation — so groups seeking to support such public work will likely be best served by focusing on such problems.

What this means practically is that a group may think that the community needs to talk about, say, healthy school lunches. But it is easy to imagine that among community members there won’t be broad agreement that we MUST deal with this issue, nor broad agreement that working together is necessary to tackle it. During concern gathering where the group asks community members what concerns them about the issue, they may hear people talk about food deserts, difficulties in finding healthy food that families experience who are struggling, and worries that poor health is creating problems more broadly in the community. In listening carefully to such concerns, the organizing group may come to the conclusion that people in the community are more willing to believe that “obesity” is a problem we ought to or must deal with, and that progress will take many different people.

In a learning exchange where I recently discussed this way of looking at problems, a number of people suggested different dimensions, or making it three-dimensional. Those are valid ideas and I think the concept is worth playing with.

One terrific benefit of working in the philanthropic sector is the opportunity to attend the Council on Foundations’ annual meeting. This major event invariably brings together significant thinkers who share their learning and insights with foundations, which are a key part of the social sector and arguably one of the most important leverage points. This year we will be in San Francisco.

I had the good fortune this year to be invited to play a role in the planning of this conference, serving as a member of the “Civil Society Working Group.” I have no idea how I ended up with this group of people, which includes some real leaders in the field, mentors, and people I have admired for years.

We were tasked with developing a series of breakout sessions that focused on how civil society can more productively work and be supported by philanthropy.

I’m particularly excited to be moderating one of the sessions:

Philanthropy’s Role in Free Speech, Press, and Religion

2015-annual-civil-iconThe recent Charlie Hebdo terror attack in Paris reminded us across the globe of the democratic values we enjoy and must protect in a civil society. In addition, these events remind us of the ongoing need for civil discourse that allows disparate ideologies to have voice. What is philanthropy’s role to ensure open speech, inclusion of ideological and religious differences, privacy, and the right to assemble?

Discussants on this topic will be:

  • Malkia Cyril, executive director of the Center for Media Justice
  • Eboo Patel, founder and president, Interfaith Youth Core
  • Abdi Soltani, executive director of ACLU NorCal

If you are coming to the meeting, join me at 11:15 am on Sunday, April 26 for this session! We will be in the Yerba Buena Ballroom, Salon 1/2, Lower B2 Level.


I’m excited to announce the newest report from the Kettering Foundation, Developing Materials for Deliberative Forums. It’s a handbook for anyone interested in creating materials to support deliberative conversations on difficult public issues.

30813.inddThis report has been a long time coming. It was one of the first things I was asked to complete when I came on staff at Kettering.

Our aim was to collect what we have been learning about “issue framing” and make it accessible to people so it didn’t seem like such a mystery. Throughout the dialogue field, people often talk about issue framing as some kind of specialized skill that only certain people can do — or that takes huge amounts of money, people, time, and other resources. But we’ve learned that it is relatively straightforward and really just takes a careful attentiveness to a few principles and key ideas.

Developing Materials is available here on the Kettering Foundation web site, or you can download it here: Developing Materials for Deliberative Forums

It’s also available for free in hard copy! Just drop me a line at and let me know you’d like a copy.

Here is an excerpt:

When issues are named and framed in public terms, we can identify the problem that we need to talk about (naming) and the critical options and drawbacks for deciding what to do about that problem (framing). . . .

A framework that will prompt public deliberation should make clear the options that are available for addressing the problem and the tensions at stake in facing it. It should lay bare what is at issue in readily understandable terms.

Three key questions drive the development of a framework for public deliberation:

  • What concerns you about this issue?
  • Given those concerns, what would you do about it?
  • If that worked to ease your concern, what are the downsides or trade-offs you might then have to accept?

Responses to these questions, together, can generate a framework that makes clear the drawbacks of different people’s favored options. Facing these drawbacks and coming to a sound decision about what to do is the ultimate concern of deliberation.


I’m delighted to announce the publication of a new report, a joint effort by the Kettering Foundation and Philanthropy for Active Civic Engagement (PACE), of which I am the author. Philanthropy and the Limits of Accountability: A Relationship of Respect and Clarity explores how the field of organized philanthropy might think about responding to a growing movement for accountability and transparency.

Philanthropy_and_the_Limits_of_Accountability_FINAL_pdf__page_1_of_20_The report is available as a free PDF download from PACE, where the paper is described like this: “The paper grew out of a conversation we began with PACE members over year ago about how the issues of transparency and accountability might soon impact the field of philanthropy. PACE and Kettering convened three roundtables of philanthropic and non-profit leaders, and talked to dozens more one-on-one. This report is a distillation of what we heard and the issues that were raised.”

I am proud to have worked on this important research. An early preview of our findings, published in the Chronicle of Philanthropy a few weeks ago in an article by me and PACE executive director Chris Gates, outlines the main points:

    • Philanthropy is at a crossroads as it experiences increased pressure from all sides to solve public problems and to be more accountable for outcomes.
    • Transparency may be a necessary component of accountability, but it is not sufficient and too often may be obfuscating.
    • Strategic philanthropy may paradoxically tend to make philanthropic organizations seem less accountable and more risk averse.
    • Accountability isn’t just about data transparency. It’s also about relationships.

Download Philanthropy and the Limits of Accountability here.


In partnership with Philanthropy for Active Civic Engagement (PACE), the Kettering Foundation has been working for the past year or so on a report looking at the civic dimensions of the “accountability movement” as it relates to organized philanthropy. I have been the main researcher in this work, which has involved a series of conversations with leaders in the social sector. That report, Philanthropy and the Limits of Accountability: a Relationship of Respect and Clarity, will be released very soon and will be available at the PACE website.

For now, though, I am delighted to announce a preview of the findings that appears in the form of an article that I co-wrote with my good friend and PACE executive director, Chris Gates, which appears in the most recent Chronicle of Philanthropy. They were kind enough to take it out from behind the subscriber paywall so it is available for the public to read.

Here’s a quick excerpt, edited down from the article:

Foundations Must Rethink Their Ideas of Strategic Giving and Accountability

For decades, foundations have done their work with little pressure to make their operations more open and understandable. Boards have been free to make decisions behind closed doors about what areas they will focus on and what projects and organizations they will fund. . . . But that . . . has been changing. Pressures for increased accountability—the same ones that have affected so many other sectors and to which philanthropy has so far seemed immune—are increasing. . . .

Here are the main findings from our forthcoming report, which will be released this spring . . . .

    • Philanthropy is at a crossroads as it experiences increased pressure from all sides to solve public problems and to be more accountable for outcomes.
    • Transparency may be a necessary component of accountability, but it is not sufficient and too often may be obfuscating.
    • Strategic philanthropy may paradoxically tend to make philanthropic organizations seem less accountable and more risk averse.
    • Accountability isn’t just about data transparency. It’s also about relationships.

* * * * *

We go into greater depth on these findings in the article (and even more in the paper), so please click over and take a read. If you find it interesting, we encourage you to comment on the Chronicle website. We would like to get a discussion going.

Friends know that at the Kettering Foundation we recently started a new blog called Inside Public Judgment, devoted to sharing what we are learning about framing issues for public deliberation — a behind-the-scenes look at various aspects of developing issue guides. My latest piece is posted, which outlines some of the false starts we made as we began development of a recent popular issue guide called Political Fix: How do we get American Politics Back on Track?

An excerpt from the post:

IPJ-Political-Fix-art-main-hedThis guide went through a longer evolution than most, as we at Kettering tried to make sure we fulfilled one of the key things we have learned about framing issues for public deliberation: it is critical to start where the public starts.

For many issues, this is easier said than done. The more we know (or learn) about a particular topic, often the more expert-driven our views become about what would make a good solution. This is natural. In the case of Political Fix, we initially began with a slightly different topic in mind: money in politics.  Because of the Supreme Court’s Citizens United decision and the record amounts of money spent in recent elections, we have heard pundits discussing money in politics in op-eds and on Sunday morning talk shows for some time. But when we held research forums with ordinary citizens to see how they talked about the issue, we discovered two important things:

    • People said they see the issue of “money in politics” as much broader than simply questions about campaign finance—they believe that limiting the conversation in this way leaves too much untouched. They are sophisticated enough to believe that money plays a part throughout the current political system.
    • Just as important, people said that there are more fundamental problems in our political system than just money and power. They were interested in a conversation that goes beyond money and addresses more basic questions.

It was clear, in looking at these results, that an issue guide about the broader problem of American politics in general—and what to do to fix its current ills—could be widely useful to citizens.

Read the full post here, which describes more about the framework we ultimately developed.