I am sitting in a speech by a former state delegate of Virginia, speaking at an evening session of the Sorensen Institute for Political Leadership’s Candidate Training Program. She’s talking about the qualities of leaders.

She identified three statements that can help any leader foster better relations, better understanding, and better results. That is, foster great civility.

These statements are:

Why do you think the way you do?

I don’t understand what you just said.

I think you might have misunderstood me.

These are things I plan to remember.