Welcome To The Citizen Centric World
Today I had the great fortune to be able to co-present with my friends Joe Peters and David Campt on using new technologies to engage citizens. We led a workshop at the National League Of Cities’ Annual Congress in San Antonio.
We each covered a different aspect of what it means for public-facing institutions to engage using new technologies. I kicked it off with an overview of what the new, citizen-centric world looks like (based on work that I have been doing with John Creighton) and went through a few very basic examples to get people’s ideas flowing.
I purposefully did not go into social media, as that was being covered by Joe. David led a lively discussion about the use of keypad technology in face-to-face meetings.
Below is my presentation:
You can download the presentation here.
We got a number of questions in writing from the audience, which Joe and I will be answering on our respective blogs.
[...] of people’s shifting expectations for institutions. We describe the emerging society as a Citizen Centric World. We’re leaving behind our institution centric [...]